Silver
Workstation and Server Monitoring
Network monitoring
Alert and escalation
Gold
All that Silver has to offer plus:
Patch and Update Management for All your Software
Antivirus Software Monitoring and Management
End-User Support
Mobile Device Management
Health Reports
Platinum
All that Gold has to offer plus:
Windwos and Linux Server Management
Management of SAN / VMware / Cloud
Linux server management
Backup and archiving management
Server health reports
Diamond
All that Platinum has to offer plus management of:
Active Directory
File Servers
SQL Servers
VoIP Servers
Messaging Servers
Office 365
Points of contact with manufacturers
Management of hardware and software assets and support contracts
Material inventory report
Software Inventory Report
Disk Space Report
Cybersecurity
Basic and Complete Cybersecurity Plans are also available.